mayasastrology.com believes in helping its customers as far as possible !
When you buy our Astrology Consultation services, If you are, for any reason, do not want to continue, we will cheerfully issue a refund deducting the transaction charges levied by the bank and / or the payment gateway. If you wish to cancel an order, please e-mail / call customer care team at [email protected]/ +91- 9829265640 within 1 hour from making the payment. Once your request for refund is received and reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If your request are approved, then your refund will be processed, and a credit will automatically be applied to your Bank Account, within 10 days.
But this refund applies ONLY For Order where Consultation is still Pending (i.e. Before the Consultation). Refund will not apply for Orders that are activated with PAID membership/ subscriptions. Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the "processing stage " (Consultation allocated to astrologer/ or after consultation started or completed by astrologer). Customers are requested to order carefully and with full consideration. The timelines displayed on the site/ Email are an approximate.
Telephone Advise/ Readings: Please ensure that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.
We try to adhere to them to a very large extent. However, as these reports & readings are individual and manually generated by our astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delays will not be considered as biases for refunds.
Please include your order number (sent to you via email after ordering), Bank A/C Details and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.
For support, please contact [email protected]
You can also call us on +91 9829265640 ( 11am to 7pm IST)